30-Day Money-Back Guarantee

• If you’re not satisfied with our VPS services, you may request a full refund within 30 days of your initial purchase.
• No forms, no interrogation — just tell us and we’ll handle it.

Eligibility

• Refund requests must be submitted within 30 days of the original purchase date.
• Accounts suspended for fraudulent activity or Terms of Service violations aren’t eligible.
• Refunds apply to initial purchases only, not renewals or plan upgrades.

How to Request a Refund

• Email: support@the-xplore.com
• Or submit our contact form: the-xplore.com/contact
• Please include your account email, order ID (if available), and a brief note (optional).

Refund Processing

• We process approved refunds within 7–10 business days.
• Refunds are returned to the original payment method used at checkout.

Cancellations & Renewals

• You can cancel anytime. After 30 days, payments aren’t refundable, but service remains active until the end of the paid period (if applicable).
• Renewals and upgrades are not covered by the 30-day guarantee.

Policy Updates

My Xplore may update this policy from time to time. Changes will be posted on this page. For questions, contact support@the-xplore.com.